We approach every new client as our newest partnership.
Our experience has shown us that a true partnership is the only effective approach.
What this means for us at Integral is:
Your goals are our goals. We offer much more than an impact to your bottom line. Perhaps your goal is to resolve your outstanding receivables and still be able to retain the customer. We have many clients who are able to return service to their customer or reopen their account once they resolve their balance through our office. This is because our agents treat every caller respectfully and are trained to push for a resolution that benefits everyone.
Customized Approach. We can scratch build our call scripts, client interfaces, and even payment plans to meet your organization’s needs. We do not have one model that you have to fit into. Our team meets with every new client to discuss their goals and we build on that. This can include: customized reporting, call and letter campaigns, call scripting, and anything else that your organization might be missing on your past due receivables.
Extensive Training Program. Our ongoing training program can be tailored to your organizations needs to ensure that our agents are familiar enough with your procedures that they are able to provide your customers with much more than a simple demand for payment. Oftentimes our agents provide the consumers with instructions after payment, expected timelines for reinstatement of service or driving privileges, additional steps needed from the consumer, or even provide the caller with information on involuntary enforcement options such as garnishments and tax offsets.